TEMPLATES

How can I edit the template?

You will be able to edit it via Canva.

What is Canva?

Canva is a simple, use-friendly graphic design platform.

What will I get?

You will get a template access link which leads to Canva, where you will be able to edit the design.

What can be edited?

Most importantly - all the text elements. Additionally, all the colours, graphics, fonts are editable.

Do I need Canva PRO account?

No, you will be able to edit all the elements on the template with a free acount.

Can I edit it from my phone?

Yes! You can edit it from any device: smartphone, IPad, computer, laptop. Canva has mobile apps for both IOS and Android.

Downloading features

The banners can be downloaded as PNG, PDF, and JPG. We recommend PDF for printing, PNG for digital use.

Returns policy

Due to the nature of digital products, there are no refunds or exchanges.

INDIVIDUAL ORDERS

How do I place an order? 

You can place an order by contacting us through our website or email. Provide us with details about your event and the type of design you need, and we will contact you regarding the next steps. 

What is the turnaround time for custom orders?

The turnaround time varies depending on the amount ordered and complexity of the design. We ask that you contact us a minimum of 7-10 days prior to your special event.

Can I order something not listed in your catalog?

Yes, you can! We are happy to work with you to curate and design any graphic you require for your special event.

Can you work with preexisting branding?

Yes, we will gladly design something for your community or business within your branding. We can create any graphic necessary to match your existing brand identityю

Troubleshooting

I can't open the template link

In case the link in the PDF file is not opening, contact our support via info@eluldesigns.com

Please include your order number and describe the issue.

I didn't receive the template file

Don't worry! Your payment might still be processing. Additionally, you might want to check "spam" folder in the mail. In case the withdrawal was made but you still didn't get the template, contact us via info@eluldesigns.com.

Please include your order number and describe the issue.

I can't edit certain elements

Please note: not all the elements can be fully edited. However, double check if they are not "locked" within the template. For additional information regarding the specific template do not hesitate to contact our support team via info@eluldesigns.com

Please include your order number and describe the issue.

I don't know how to work with Canva

We all have been there! Don't worry - Canva is a very easy and user-friendly software. We recommend watching a video (or videos) on YouTube about Canva basic, in order to be confident in editing the templates. You will only need the basic functions: text editing and download, everything else is pre-made for you.

DO YOU HAVE OTHER QUESTIONS?

Do not hesitate to contact us directly!